Terms & Conditions

Last Updated: 26-08-2026

Welcome to Almarsh, an online retail store specializing in perfumes and related products in the State of Qatar. By accessing our website, creating an account, or placing an order, you agree to be bound by the following Terms & Conditions.

1. About the Store

• Store Name: Almarsh
• Country: State of Qatar
• Business Activity: Online Selling – Retail – Perfumes
• In these Terms, “Almarsh,” “we,” “us,” or “our” refers to the store.
• “Customer,” “you,” or “your” refers to any person accessing the website or purchasing products from Almarsh.

2. Acceptance of Terms

• By using our website or placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions.
• If you do not agree with any part of these Terms, please do not use our website or place an order.
• Almarsh reserves the right to update or modify these Terms at any time. Updated Terms become effective once published on the website.

3. Products

• Almarsh offers perfumes and related retail products as displayed on the website.
• We make reasonable efforts to ensure that product descriptions, images, and specifications are accurate.
• Actual product colors, packaging, or appearance may vary slightly from the images displayed due to lighting, photography, or screen settings.
• All products are subject to availability.
• Almarsh reserves the right to modify, discontinue, or limit the availability of any product without prior notice.

4. Prices and Currency

• All prices are displayed in Qatari Riyal (QAR) unless otherwise stated.
• Prices may change at any time without prior notice.
• Any price change will not affect orders that have already been confirmed, except in cases of an obvious pricing or technical error.
• Delivery fees may vary depending on the delivery location and shipping method.
• The final amount payable will be displayed before the customer completes payment.

5. Orders

• Customers can select products, add them to the shopping cart, and complete their purchase through the available checkout process.
• An order is considered confirmed once the order has been successfully submitted and confirmation has been issued.
• Almarsh reserves the right to refuse or cancel an order in circumstances including:
  • The product being unavailable.
  • An obvious error in product information or pricing.
  • Suspected fraudulent or unauthorized payment activity.
  • Incorrect or incomplete customer information.
  • Any violation of these Terms & Conditions.
• If an order that has already been paid for is cancelled, the applicable amount will be refunded according to the store's refund procedures.

6. Payment

• Customers must pay for their orders using the payment methods available on the website.
• Customers are responsible for ensuring that all payment information provided is accurate.
• Almarsh is not responsible for payment failures, declines, or delays caused by banks or third-party payment providers.
• An order is not considered fully confirmed until payment has been successfully processed or an official confirmation has been issued.

7. Delivery

• Almarsh provides delivery services within the State of Qatar through the available delivery options.
• Delivery times may vary depending on the customer's location, product availability, order volume, and delivery provider.
• Any delivery timeframe provided is an estimated timeframe unless a specific delivery time has been expressly confirmed.
• Customers must provide a complete and accurate delivery address and a valid contact number.
• Customers are responsible for delays resulting from incorrect or incomplete delivery information.
• The delivery provider or Almarsh may contact the customer to confirm delivery details.
• If delivery cannot be completed because the customer is unavailable or the address cannot be accessed, another delivery attempt may be arranged according to the applicable delivery procedures.

8. Receiving Orders

• Customers are encouraged to inspect their packages and products immediately upon delivery.
• If a package appears damaged or a product is damaged upon receipt, the customer should contact Almarsh as soon as possible and provide clear photographs or other evidence when requested.
• Customers should avoid opening or using a product if they intend to report damage or a delivery-related issue.

9. Returns and Exchanges

• Returns and exchanges are subject to Almarsh's applicable return and exchange policy.
• Due to the nature of perfumes and personal-use products, certain products may not be eligible for return or exchange once opened or used for hygiene and safety reasons.
• Where a return or exchange is permitted, the product must generally be unused, in its original condition, and accompanied by its original packaging and accessories.
• Opened or used products may not be accepted for return or exchange where the nature of the product requires it to remain sealed.
• If an incorrect product is delivered or a product has a manufacturing defect, the customer should contact Almarsh as soon as possible so that the case can be reviewed and an appropriate solution provided.
• Return or exchange delivery costs may be charged to the customer where the issue was not caused by Almarsh.
• Nothing in this section is intended to limit any mandatory consumer rights provided under applicable Qatari law.

10. Perfume and Product Safety

• Perfumes and other products should be used according to the manufacturer's instructions.
• Avoid contact with eyes and sensitive areas.
• Customers should discontinue use if irritation or an allergic reaction occurs.
• Almarsh is not responsible for improper use of products or use contrary to the manufacturer's instructions.
• Products should be stored according to the manufacturer's instructions and kept away from excessive heat, direct sunlight, and sources of ignition where applicable.

11. Promotions and Discounts

• Almarsh may offer promotional campaigns, discounts, or special offers from time to time.
• Each promotion may be subject to specific terms, including validity dates, eligible products, minimum purchase requirements, or other conditions.
• Promotions cannot be combined unless expressly permitted by Almarsh.
• Almarsh reserves the right to modify, suspend, or terminate any promotional offer in accordance with its applicable terms.

12. Discount Codes

• Discount codes must be used according to their applicable conditions.
• Discount codes may have expiration dates, minimum purchase requirements, product restrictions, or other limitations.
• Customers may not use discount codes fraudulently or in an unauthorized manner.
• Almarsh reserves the right to cancel discounts obtained through misuse or violation of the applicable terms.

13. Customer Accounts

• Certain services may require the customer to create an account.
• Customers must provide accurate and up-to-date information.
• Customers are responsible for maintaining the confidentiality of their account credentials.
• Customers should immediately notify Almarsh if they suspect unauthorized access to their account.
• Almarsh reserves the right to suspend or terminate accounts that are used fraudulently or in violation of these Terms.

14. Website Use

Customers agree not to:

• Use the website for any unlawful purpose.
• Attempt to hack, damage, or interfere with the website or its systems.
• Upload viruses, malware, or other harmful material.
• Use the website in a manner that negatively affects other customers.
• Copy, reproduce, or distribute website content without authorization.
• Use Almarsh content or information for unauthorized commercial purposes.
• Attempt to gain unauthorized access to restricted areas or systems.

15. Intellectual Property

• All website content, including text, photographs, logos, graphics, designs, product descriptions, and other materials, is owned by Almarsh or used with appropriate authorization.
• No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.
• Purchasing a product or using the website does not grant the customer ownership rights over Almarsh's trademarks, content, or designs.

16. Accuracy of Information

• Almarsh makes reasonable efforts to maintain accurate product descriptions, prices, availability, and website information.
• Unintentional errors may occasionally occur.
• Almarsh reserves the right to correct errors and, where necessary, cancel affected orders and refund any amount already paid.

17. Privacy and Data Protection

• Almarsh is committed to handling customer information responsibly and in accordance with applicable laws and regulations in Qatar.
• Information may be collected and processed when necessary to fulfill orders, arrange delivery, process payments, provide customer support, and improve our services.
• Customer information will be handled according to the store's applicable Privacy Policy.
• Customers are responsible for maintaining the confidentiality of their account information.

18. Marketing Communications

• Almarsh may send customers service-related communications concerning orders, payments, deliveries, and important account information.
• Subject to applicable laws and available customer preferences, Almarsh may also send promotional messages, offers, and updates.
• Customers may opt out of marketing communications where an opt-out option is available.

19. Third-Party Links and Services

• The website may contain links to third-party websites or services.
• Almarsh does not control and is not responsible for the content, availability, privacy practices, or policies of third-party websites.
• Customers who access third-party services do so subject to the terms and policies of those third parties.

20. Limitation of Liability

• Almarsh makes reasonable efforts to provide reliable website and shopping services.
• However, we do not guarantee that the website will always operate without interruptions, delays, or technical errors.
• Almarsh will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including payment providers, delivery companies, telecommunications providers, technical failures, or emergency situations.
• Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

21. Force Majeure

Almarsh shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including:

• Natural disasters.
• Severe weather conditions.
• Epidemics or public emergencies.
• Internet or telecommunications failures.
• Major technical disruptions.
• Government actions or restrictions.
• Delivery service disruptions.
• Other circumstances beyond the reasonable control of Almarsh.

22. Order Cancellation

• Customers may request cancellation before an order has been shipped, subject to the order status and applicable store policy.
• Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
• Where cancellation is approved after payment, any refund will be processed according to the applicable payment method and refund procedures.

23. Customer Responsibility and Indemnification

Customers agree to be responsible for claims, losses, or damages arising from their unlawful use of the website, misuse of products, violation of these Terms, or infringement of third-party rights, to the extent permitted by applicable law.

24. Governing Law

• These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the State of Qatar.
• Any dispute arising from the use of the website, purchase of products, or these Terms shall be handled through the competent authorities and courts of the State of Qatar, subject to applicable law.

25. Changes to These Terms

• Almarsh may update these Terms & Conditions from time to time.
• The updated version will be published on the website with the relevant revision date.
• Continued use of the website or placement of orders after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

26. Contact Us

For questions regarding orders, products, returns, payments, delivery, or these Terms & Conditions, customers may contact Almarsh through the official contact channels displayed on the website.

Last Updated: 26-08-2026